Customer Reviews

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My experience with this towing company is one of the best anybody that has any discrepancies against them is full of lies and hatred.. My tow truck operator Mr. Montana was one of the best that I have ever had ed I am grateful that you have such a compassionate and loving human being working with this company company that was explaining to me of what was going on with my vehicle I vehicle I am beyond grateful to Mr. Montana and the North Shore towing company… Thank you and God-bless you and your family

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Good service
Abdallah N., Jul 24, 2022

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Thank goodness for Alex and North Shore towing! I’d give them 10 stars if I could! Being a senior stranded and in need of help in 90+degree weather is scary. After an initial delay in service, I spoke to a very professional dispatcher who expedited my request and let me know that I could leave my car and it would be taken care of. A call from Alex the driver was all I needed to feel complete relief that all was well. Alex explained exactly what he would do, then texted me to update when my car was locate…

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Recently, my car broke down in the NW suburbs after midnight, so no help was really available at any businesses nearby. I called North Shore because I saw it had a good rating. The dispatcher had a driver available who called me within a few minutes, arrived within half an hour and carried me and my car to my local mechanic's garage in Chicago, about 15 miles away. The driver was courteous and i thought the $215 fee ($205 + $10 credit card fee) was reasonable, given the time of night and the distance travel…

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The guy charged me $285.00 When the initial charge was $225.00
Jennie N., Jul 22, 2022

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Very professional, nice person
Dori, Jul 21, 2022

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The tow truck driver Al was very helpful and kind to me. He went over and beyond the call of duty. Definitely was satisfied in every way.
Rachel A., Jul 19, 2022

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The driver was friendly and answered all my questions. The truck was clean and he was careful when handling the car. I took off a star because they did not call when they were in the way and we were caught off guard by the unexpected arrival but once the driver started working we were very happy with the experience.

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Tony was wonderful. Very polite and kind. Thank you for having such a patient and lovely man on staff
Cindy S., Jul 12, 2022

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my car was moved to outside the central impound lot on lower wacker drive after a really bad accident (for those who don't know, that area is notorious for being dangerous and extremely difficult to navigate to and around). it took me hours to simply find my own car! and due to the location, i wasn't comfortable waiting there (i got robbed originally waiting for a different tow truck) so i left. northshore towing was the only company who knew the area and also knew how to move cars from that location, had f…

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Great
Terry B., Jul 7, 2022

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Jerry is a very competent courteous and friendly guy. Thank you so much for sending him ! 👍
Ed C., Jun 28, 2022

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Driver was outstanding. Prompt service and took care of my vehicle as if it was his own. 5 star service all the way!
Ruben R., Jun 4, 2022

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NorthShore towed my vehicle to Madison from Chicago. Excellent service, quick response. Wish I knew of the company days before was I was charged storage by another tow company and body shop for the vehicle sitting on Western Avenue, a public street, by The Body Shop of Chicago. That charge and fee is totally inexcusable and a scam as the vehicle was not in any private lot. If involved in an accident on northside do not allow your vehicle to goto The Body Shop! NorthShore Towing is a great business…5 stars!

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Montano (shamelessly forgot his name) was pleasantly professional and helpful. He had such a nice personality and went out of his way to help my cousin and I put the car in my back driveway. This literally is unheard of with a lot of tow truck drivers and I highly appreciated him doing that. He went as far as insisting us in doing so. These are the type of workers that need to be an example of what superb customer service is and should be! I’d without a single doubt recommend him personally to others.

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Very punctual and professional!
Anh, Apr 22, 2022

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Very professional. Arrived on time and contacted me when he was 10 minutes away. Very nice young man and fast.I could see that he knows what he is doing and in no time my car was ready to go. His name is Jerry and he is so nice and polite, I will highly recommend him and company.

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Timely service
Venkata B., Apr 3, 2022

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Quick pick up and very professional
Cleveland, Apr 2, 2022

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Awesome service
Mary A. W., Mar 24, 2022

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Very fast and dependable
Mike A., Feb 25, 2022

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1,947 Testimonials
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We’ve completed 1,000,000 plus towing service jobs since the company started in 1979. We’re proud of who we are, what we’ve done, where we’ve been, and where we’re going. Hard work, dedication, passion, and a commitment to customer service is what this company was built on and the reason we continue to grow.